Workflow Management Part 2: Externalize Authority
In a healthy library, authority over workflows and standards is vested in policy-based documents, not in individual employees.
Workflow Management Part 1: Internalize Complexity
The (Mixed) Blessing of Austerity
It may seem counterintuitive, but when you have no money at all, you can safely express support for every proposal and initiative. It's when you have _some_ money that things get really tough.
The Hubris of Humility
Saying "I won't make any changes for the first year of my tenure as leader" isn't humility -- it's hubris.
The Important Distinction Between “Simple” and “Easy”
The words "simple" and "easy" are not synonyms. Leaders who don't keep the difference between them in mind are more likely to make serious strategic errors.
Reality Always Wins -- In the Long Run
Reality may always win, but it's also true that (as Keynes put it) "in the long run we are all dead." So when do you intervene?