When They Give You Percentages, Ask for Raw Numbers – and Vice Versa
Presented on their own, either percentages or raw numbers can tell very misleading stories -- and lead to bad decisions.
Rick Anderson
Rick Anderson is University Librarian of Brigham Young University, a "chef" at The Scholarly Kitchen, and the author of several books, including _Scholarly Communication: What Everyone Needs to Know_.
Surround Yourself with People Smarter Than You
Wise leaders not only recognize the superior intelligence and talent of others in their organizations; they also openly acknowledge it and look for ways to encourage its full express for the benefit of the library organization and its patrons.
Dealing with Resistant Staff: Some Principles and Some Practices
The interpersonal problems that arise from organizational change are among the most difficult that a leader will ever deal with. But dealing with them effectively, fairly, and consistently is among the most important duties of a leader.
Take a Leader's Pay, Do a Leader's Work
A leader can't let herself get locked into the false choice between bulldozing over resistant staff and letting staff resistance prevent necessary change.
Workflow Management Part 2: Externalize Authority
In a healthy library, authority over workflows and standards is vested in policy-based documents, not in individual employees.