Two and a Half Cheers for the "Customer Mindset"
Should we think of our patrons -- especially students -- as "customers"? Well, it's complicated.
Rick Anderson
Rick Anderson is University Librarian of Brigham Young University, a "chef" at The Scholarly Kitchen, and the author of several books, including _Scholarly Communication: What Everyone Needs to Know_.
The Higher You Rise in the Hierarchy, the Funnier Your Jokes Get. That's a Problem.
When you become a leader, you'll experience more flattery. Bad news: it's not because you became cooler.
More Thoughts on Openness and Transparency
You can't tell everyone everything, especially when you're dealing with sensitive matters. So how do you decide whom to tell, and what to tell them?
The Very Important Difference Between "Necessary" and "Sufficient"
How do you make decisions in your library? Here are some thoughts on appropriate (and inappropriate) processes and criteria.
Two and a Half Cheers for: Apologizing
Good leaders apologize when they need to. But they apologize in the right way, and for the right reasons.
On Vacation This Week
Taking a brief vacation break.